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FAQs For Players

 
  Questions  
   
 
Answers
 
 

1. How do I reserve a Tennis Care Pro?
1a. Determine your skill level in tennis by checking the description of levels on our web site. If you’re still not sure, request a one hour verification session by emailing getbetter@tenniscare.com.
 1b. Secure a tennis court for 2 hours minimum at the desired time and location. Please refer to our court requirements and rules!
1c. Reserve a player on our web site by desired skill level and availability who meets your availability schedule and expectations for level.

1d. Email us with any specific information what our player needs to know before the match session. If this is a private court, please provide access and directions to our player to avoid delays!

2. I want to join the Tennis Care team. What are the requirements to do so?
Please see our "Information for Tennis Care Pros and Challengers " web page for more information.

3. I would like to schedule a challenge match on my court. What should I consider?
Please see our "Information for Tennis Care Pros and Challengers web page for more information.

4. We are a party of two or three players and we would like to play a doubles match. Is it possible to book one or two players on your web site so we can accomplish our match?
The same rules and same prices by level will apply as on a singles match. Please note that you can’t use our players to win tournament matches or competitive matches in another league.

5. I have to travel and would like to play in the area where I’m going to be; what should I consider to make it work?
Check on our web site if we have players on the level you need to play at the new location and book them like you do on your home courts! Enjoy the workout and the possibility to improve even when far from home.

6. Our two hours of match time has expired and we are still in the third set. What should we do?
If it is a Challenge Match, our Pro will play until it is done and the score has to be reported. If this is a practice session and our Pro doesn't have another match in the area, it is totally up to him to play extra time!

7. I have showed up on my match but couldn't play for two hours because I was out of shape and fatigue forced me to stop playing. Do I get any credit for the remaining time of the match in the future?
All match sessions are two hours. Even if you have played only one hour and stopped, credit is not due. However, if the Tennis Care Pro agrees, you can play longer than two hours without extra charges.



 
Phone: 707-877-6570
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